Update: April 27th 2020
Thank you for your continued patience and support during this time. The team at Mission Valley Veterinary Clinic is writing with updates and reminders on our operations during COVID-19.
Protective Masks & Other Safety Precautions
- We ask clients to observe the Alameda County requirement to wear masks when leaving home in order to help protect all clients and staff. Our staff is wearing gowns, masks, and gloves.
- Keep an eye out for red tape in the lobby. We ask that everyone visiting our lobby adheres to standing appropriately to maintain a safe social distance.
- We are still following the Curbside Care model, please call the hospital at (510) 797-2323
- When you arrive in our parking lot. All communication will be done through the passenger side of the car.
- In addition to following the social distancing markers in the lobby, please be sure to only have one person accompany your pet to their appointment.
- For all medication pickups, please call upon arrival and to allow 24-48 hours for the prescription to be filled. We have had to adjust our medication pick up times to be between 12pm-2pm. All clients need to give a day they will pick up their medications, we are staggering all pick-ups throughout the week. Medication pick up times for Saturdays are 9:00am-12:00pm
- Treatment for COVID-19 should be explicitly prescribed and followed by a medical professional. Under no circumstance should you or your pets ingest any cleaning products as a means to treat or prevent COVID-19. Ingesting cleaning products is extremely dangerous to humans and animals and can lead to fatal results.
If you need to cancel our appointment, we completely understand. Please call (510) 797-2323, or cancel via the PetDesk App. We have been staggering the appointment schedule to contribute to social distancing efforts, no-shows during this time are more impactful to our hospital and clients that are waiting to be seen.
Payment Methods and Financial Options
At this time, our preferred payment method is a credit card (you can pay over the phone). We also accept checks and cash. We are not currently accepting Apple Pay but will keep you up to date if we are able to accept new payment methods. We understand that everyone has been impacted by the COVID-19 crisis, unfortunately, at this time we are not accepting Payment Plans for balances. If you have any questions, please call us to review. We offer various discounts that may help if you are experiencing financial strain.
Update, March 18th 2020
The team at Mission Valley is taking precautions to ensure the safety of our patients. During the shelter-in-place period, veterinary hospitals have been deemed essential. We are thankful to be open for regular business hours from 8am to 6pm. These are updated safety protocols we are have implemented:
- Staggering appointments to allow pacing between clients in the clinic. This increases distancing between people at the hospital and provides additional time to sanitize between appointments.
- We are asking that only 1 family member bring in the pet for the appointment.
By request, our team will retrieve and transport your pet from your car
We will also be using our own hospital leads when transporting dogs around our hospital.
- For pharmaceutical items, refills on prescriptions, or food orders – visit our online store! Click ‘Online Store’ at the top of our website.
Though our staff is working hard to ensure pets are seen in a timely fashion, we ask for your patience during this time. Due to the changes developing daily, our hospital may face delays and increased wait times. We are continuing to update and will communicate our sanitation protocols for the safety of our staff and clients. Please give us a call if you have any questions regarding this message.
Update, March 13th 2020
The team at Mission Valley is reaching out regarding the recent public safety concerns about the coronavirus. As a medical facility, we have extremely high and regulated standards of cleanliness and sanitization. During this time, we are respectfully asking any staff and clients to follow safety precautions released by the CDC (listed below).
Now that cases of COVID-19 are being reported in the U.S., the main objective is to prevent the disease’s spread, and there are several steps you can take to minimize its impact on your family. Our advice to our pet parent clients is very similar to that of what your primary physician might recommend and follows closely the guidelines put forth by the Center for Disease Control and Prevention:
- Wash your hands often and thoroughly, particularly after touching animals.
- If at all possible, avoid people who are displaying symptoms of COVID-19. These include coughing, sneezing, and trouble breathing.
- If you’re sick, stay home, and try to avoid close contact with your pet while you’re symptomatic.
- Stock up on your pet’s medication. As the disease progresses around the globe, pharmaceuticals might be hard to come by. And in the event of a home quarantine situation, you don’t want to run out.
- Skip the face masks. They don’t really protect you from the virus, and it’s crucial that protective gear is reserved for people who really need it, like healthcare workers who regularly come in direct contact with the sick.
Bottom line? Plan ahead, be responsible and don’t panic. If you’d like more information about COVID-19 and pets, check out this article from the American Medical Veterinary Association. And you’re always welcome to contact us with questions or concerns.